Last Updated: October 20, 2026
1. Introduction
This website and online store, wosng.shop, are operated by BREAD AND SALT HOSPITALITY LTD.
By accessing our website or placing an order, you agree to these Terms of Service, subject to any mandatory consumer rights under applicable law.
Our Shipping and Delivery Policy, Return and Refund Policy, Payment Policy and Privacy Policy provide additional information about purchases and the operation of our store.
2. Company Information
Company Name: BREAD AND SALT HOSPITALITY LTD
Company Registration Number: 16148877
Responsible Person: Daniel James Moult
Registered Address: 15 Morton Close, Auckland Park, Bishop Auckland, England, DL14 8YW, United Kingdom
Email: support@wosng.shop
Telephone: +44 20 4861 5848
Website: https://wosng.shop/
The registered address is provided for business identification and correspondence and is not automatically the address for product returns.
3. Products and Availability
We aim to provide accurate product descriptions, specifications, photographs, prices and availability information.
Product availability may change. If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution, including a refund where required.
Product photographs and descriptions should be reviewed together with the available specifications before purchase.
4. Prices and Currency
Product prices are displayed on our website.
The applicable currency and final amount payable are shown during checkout before an order is submitted.
Prices may change before an order is placed. Changes to accepted orders will be handled in accordance with applicable law.
5. Payment Methods
The payment methods available for a particular order are those displayed during checkout.
Payment options may depend on the destination, order or checkout configuration.
We do not guarantee the availability of any payment method that is not displayed during checkout.
Customers should follow the payment instructions presented for their selected payment method.
6. Shipping Destinations
We deliver to destinations supported by our online store.
Delivery availability is determined by the destinations selectable during checkout for which an order can be completed.
Available destinations may change as our shipping services and store settings are updated.
7. Free Shipping
All products qualify for free shipping to every destination supported by our checkout.
There is no minimum order value.
The shipping charge is 0.00 in the applicable checkout currency.
This commitment concerns delivery to the customer. Return shipping costs are governed separately by our Return and Refund Policy.
8. Customs Duties, Import VAT and Clearance Fees
Customers are not required to pay additional import duties, import VAT or customs clearance fees beyond the final amount payable at checkout.
Where such import-related charges apply, BREAD AND SALT HOSPITALITY LTD is responsible for arranging and bearing those costs.
This applies to all products and all destinations for which an order can be completed through our checkout.
Customers will not be required to make separate import-related payments to carriers, customs authorities or other parties as an additional condition of receiving their orders.
9. Order Processing and Delivery
Orders are generally processed within 1–2 business days.
Estimated delivery after dispatch is generally 5–7 business days, resulting in an estimated total timeframe of approximately 6–9 business days.
Delivery times are estimates, not guaranteed arrival dates.
Actual delivery may be affected by transportation conditions, public holidays, customs procedures or other circumstances.
Mandatory consumer rights relating to delivery remain unaffected.
10. Placing Orders
Customers must provide accurate information when placing orders.
An order is submitted through the checkout process.
Order acceptance and confirmation are handled through the applicable checkout and order confirmation procedures.
If we cannot fulfil an accepted order, we will contact the customer and provide an appropriate remedy under applicable law.
11. Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible at support@wosng.shop.
We will attempt to accommodate the request where reasonably possible.
If an order has already been dispatched, the applicable return or statutory withdrawal process may apply.
Nothing in this section limits statutory cancellation or withdrawal rights.
12. Returns and Refunds
We offer a 30-day voluntary return period from the date customers receive their goods, subject to the conditions in our Return and Refund Policy.
Consumers covered by applicable European Union consumer protection law generally have a 14-day statutory right of withdrawal for eligible distance purchases, subject to applicable exceptions.
These statutory rights are separate from our voluntary return policy.
For eligible voluntary returns, approved refunds are generally processed within 10 days after returned goods have been received and reviewed.
For statutory withdrawals, reimbursement will be made within the period required by applicable law, subject to any lawful right to withhold reimbursement.
13. Return Addresses and Costs
Customers should contact support@wosng.shop before returning goods to obtain or confirm the appropriate return address and instructions.
Our registered company address must not automatically be treated as the return address.
For voluntary change-of-mind returns, customers generally bear direct return shipping costs unless otherwise agreed.
For statutory withdrawals, return shipping costs are allocated in accordance with applicable law and the information provided before purchase.
Rights concerning defective or non-conforming goods remain unaffected.
14. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, incorrect or non-conforming product, please contact us with your order information and a description of the issue.
We may request reasonable supporting information to assess the problem.
Appropriate remedies will be provided in accordance with applicable consumer law.
15. Customer Accounts and Information
Where customer accounts are available, customers are responsible for providing accurate information and protecting their account credentials.
Personal information is processed in accordance with our Privacy Policy and applicable data protection law.
16. Website Content and Intellectual Property
Website content, including product descriptions, images, logos and designs, may be protected by intellectual property laws.
Such content may belong to us or to the relevant rights holders.
Customers must not unlawfully reproduce or misuse protected content.
17. Acceptable Use
Customers must not use our website for fraudulent, unlawful or unauthorized activities, including interfering with website security or submitting intentionally false information.
We may take reasonable action to prevent misuse, subject to applicable law.
18. Third-Party Services
Our store may use third-party services for website hosting, checkout, payment processing, shipping or other operational functions.
Such services may be subject to their providers' applicable terms and privacy policies.
Nothing in this section excludes responsibilities that cannot legally be excluded.
19. Errors and Corrections
We aim to keep website information accurate.
If an error in product information, pricing or availability is identified, we may correct it.
Any effect on an existing order will be handled in accordance with applicable consumer law.
20. Liability and Consumer Rights
Nothing in these Terms excludes or restricts liability or consumer rights where doing so would be unlawful.
In particular, mandatory rights concerning product conformity, delivery, withdrawal, refunds and remedies remain unaffected.
21. Governing Law
These Terms are generally governed by the laws of England and Wales, subject to mandatory consumer protection rules applicable to the customer.
Consumers may benefit from mandatory protections under the laws applicable in their country of habitual residence.
Nothing in these Terms deprives consumers of protections that cannot legally be waived.
22. Complaints and Disputes
If you have a question or complaint, please contact support@wosng.shop.
We will review the matter and attempt to provide an appropriate resolution.
Customers retain any legal remedies available under applicable law.
23. Changes to These Terms
We may update these Terms when necessary to reflect changes in our services, business operations or applicable law.
The updated version will be published on our website.
Changes will not retroactively remove rights arising under accepted orders unless permitted by applicable law.
24. Contact Information
BREAD AND SALT HOSPITALITY LTD
Company Registration Number: 16148877
Responsible Person: Daniel James Moult
Registered Address: 15 Morton Close, Auckland Park, Bishop Auckland, England, DL14 8YW, United Kingdom
Email: support@wosng.shop
Telephone: +44 20 4861 5848
Website: https://wosng.shop/
For product returns, please contact our customer service team to obtain or confirm the appropriate return address and instructions.