Last Updated: October 20, 2026
This Return and Refund Policy applies to purchases made through wosng.shop, operated by BREAD AND SALT HOSPITALITY LTD.
This policy explains our voluntary return policy and the statutory cancellation, withdrawal and consumer rights that may apply under applicable law.
1. 30-Day Voluntary Return Policy
In addition to any statutory consumer rights, we offer a voluntary return period of 30 days from the date you receive your order.
To be eligible for a voluntary return, the item should generally:
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Be unused and in substantially the same condition in which it was received.
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Include its original packaging where reasonably possible.
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Include all accessories, components and documentation supplied with the product.
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Be accompanied by proof of purchase or sufficient order information.
Please contact us before returning an item so that we can provide or confirm the appropriate return instructions and return address.
Email: support@wosng.shop
Nothing in this voluntary return policy limits or replaces any statutory consumer rights.
2. Statutory Right of Withdrawal for EU Consumers
Consumers covered by applicable European Union consumer protection law, including consumers in Germany, generally have the right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable legal exceptions.
The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods.
Where multiple goods from one order are delivered separately, the withdrawal period generally begins when the last item is received.
To exercise your statutory right of withdrawal, you must inform us of your decision to withdraw through a clear statement before the withdrawal period expires.
You may contact us using the following information:
BREAD AND SALT HOSPITALITY LTD
15 Morton Close
Auckland Park
Bishop Auckland
England
DL14 8YW
United Kingdom
Email: support@wosng.shop
Telephone: +44 20 4861 5848
You may send your withdrawal statement by email or another appropriate communication method.
You may use the Model Withdrawal Form provided in Section 13, but its use is not mandatory.
Sending your withdrawal notice before the 14-day withdrawal period expires is sufficient to meet the notification deadline.
You do not need to wait for our approval to exercise your statutory right of withdrawal.
3. Returning Goods After Statutory Withdrawal
After notifying us of your decision to withdraw, you must send back or hand over the goods without undue delay and, in any event, no later than 14 days after the day on which you communicated your withdrawal decision.
The deadline is met if you dispatch the goods before the 14-day return period expires.
Please contact us at support@wosng.shop to obtain or confirm the appropriate return address and instructions.
We will provide the applicable return address and instructions without undue delay.
Our registered company address is provided for business identification and correspondence and must not automatically be treated as the return address.
The process of obtaining return instructions does not affect your statutory withdrawal rights or extend the applicable legal deadlines.
4. Effects of Statutory Withdrawal
If you validly withdraw from an eligible purchase, we will reimburse all payments received from you that must be reimbursed under applicable law, including standard delivery costs where legally required.
We are not required to reimburse supplementary delivery costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered, where applicable.
Reimbursement will be made without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw, subject to any lawful right to withhold reimbursement.
Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
Reimbursement will generally be made using the same payment method used for the original transaction unless another method is expressly agreed and legally permitted.
You will not incur a separate refund fee as a result of the reimbursement.
5. Return Shipping Costs
For voluntary change-of-mind returns under our 30-day return policy, the customer is generally responsible for the direct cost of returning the goods unless we agree otherwise.
For statutory withdrawals, the consumer bears the direct cost of returning the goods where permitted by applicable law and where the consumer has been properly informed of this responsibility.
If an item is defective, damaged, incorrect or does not conform to the order, return costs and available remedies will be handled in accordance with applicable consumer law.
Free outbound shipping does not automatically include free return shipping.
6. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as reasonably possible.
Email: support@wosng.shop
Please provide your order number, a description of the issue and any relevant information.
Photographs may be requested where reasonably necessary to assess the problem.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer law.
Nothing in this section limits statutory rights concerning defective or non-conforming goods.
7. Condition of Returned Goods
For voluntary returns, products should generally meet the eligibility conditions described in Section 1.
For statutory withdrawals, consumers may inspect and handle goods to the extent necessary to establish their nature, characteristics and functioning.
Consumers may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose, where permitted by applicable law.
Statutory withdrawal rights are not automatically lost merely because the original packaging has been opened.
8. Non-Returnable Items and Legal Exceptions
Certain products may be excluded from voluntary returns or statutory withdrawal rights where an exception is permitted by applicable law.
Examples may include:
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Goods made to the customer's specifications or clearly personalised.
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Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
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Goods that deteriorate or expire rapidly.
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Other goods covered by an applicable statutory exception.
Any mandatory consumer rights that cannot legally be excluded remain unaffected.
9. Refund Processing
Once an eligible voluntary return has been received and reviewed, any approved refund will generally be processed within 10 days.
For statutory withdrawals, reimbursement will be made within the period required by applicable law, as described in Section 4.
Refunds are generally made using the original payment method unless another method is agreed and legally permitted.
Where the original payment method does not support a direct refund, we will arrange an appropriate refund method with the customer in accordance with applicable law.
The time required for funds to appear after processing may depend on the relevant payment provider or banking arrangements.
We do not charge a separate refund processing fee.
10. Exchanges
If you would like to exchange an item for a different product or variant, please contact us at support@wosng.shop.
Exchange availability depends on the product and available stock.
Where an exchange is unavailable, you may return an eligible product in accordance with this policy and place a new order separately.
11. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
Email: support@wosng.shop
We will attempt to accommodate your request where reasonably possible.
If the order has already been dispatched, the applicable return or statutory withdrawal procedure may apply.
Nothing in this section limits mandatory statutory cancellation or withdrawal rights.
12. Return Procedure
To request a voluntary return or obtain instructions for returning goods:
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Contact us at support@wosng.shop.
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Provide your order number or sufficient information to identify your purchase.
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State your return request. Consumers exercising a statutory withdrawal right are not required to give a reason.
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We will provide or confirm the appropriate return address and instructions without undue delay.
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Send the goods to the confirmed return address, observing any applicable statutory deadlines.
Please retain evidence of shipment until your return and refund have been completed.
The registered business address must not automatically be used as the return destination.
13. Model Withdrawal Form
Complete and send this form only if you wish to withdraw from an eligible purchase. Use of this form is optional.
To:
BREAD AND SALT HOSPITALITY LTD
15 Morton Close
Auckland Park
Bishop Auckland
England
DL14 8YW
United Kingdom
Email: support@wosng.shop
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Goods ordered: __________________________
Ordered on / Received on: __________________________
Name of consumer(s): __________________________
Address of consumer(s): __________________________
Signature of consumer(s): __________________________
(Only required if this form is submitted on paper.)
Date: __________________________
Delete as appropriate.
The address in this form is provided for communicating a withdrawal notice. It is not automatically the physical return address for goods.
14. Contact Information
For questions about returns, withdrawals, refunds, damaged goods or this policy, please contact:
Company Name: BREAD AND SALT HOSPITALITY LTD
Company Registration Number: 16148877
Responsible Person: Daniel James Moult
Registered Address:
15 Morton Close
Auckland Park
Bishop Auckland
England
DL14 8YW
United Kingdom
Email: support@wosng.shop
Telephone: +44 20 4861 5848
Website: https://wosng.shop/
The registered address is provided for business identification and correspondence. It should not automatically be treated as the address for returning products.
15. Statutory Consumer Rights
Nothing in this Return and Refund Policy excludes, restricts or replaces mandatory consumer rights under applicable law.
Where mandatory consumer protection law provides rights that differ from or are more favourable than our voluntary return policy, those statutory rights will apply.