Last updated: September 18, 2026
This Return and Refund Policy applies to purchases made from the online store operated by BREAD AND SALT HOSPITALITY LTD.
We want customers to shop with confidence. Please review this policy carefully before making a purchase.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable consumer protection law.
1. 30-Day Return Policy
We offer a 30-day voluntary return period for eligible products.
You may request a return within 30 days from the date you receive your order.
To qualify for a voluntary return, the product should generally:
- Be in the same condition in which you received it;
- Be unused, unworn and undamaged;
- Include all original accessories, components, manuals and other included items;
- Include original tags or labels, where applicable;
- Be returned in its original packaging where reasonably possible; and
- Be accompanied by a receipt, order confirmation or other valid proof of purchase.
Products showing excessive use, damage, alteration or missing components may not qualify for a full refund, except where mandatory consumer rights apply.
Our voluntary 30-day return policy is separate from and does not reduce any statutory cancellation, withdrawal, warranty or consumer protection rights.
2. How to Request a Return
Before sending a product back, please contact us to request return authorization and return instructions.
Email: support@wosng.shop
Telephone: +44 20 4861 5848
Please provide:
- Your full name;
- Order number;
- Email address used for the order;
- The product you wish to return;
- The reason for the return; and
- Photographs or videos where the return concerns damage, defects or an incorrect product.
Please do not send a product back before receiving the applicable return instructions.
Unauthorized returns or parcels sent to an incorrect address may be delayed or refused where permitted by law.
3. Return Address
Unless we provide a different authorized return address in your return instructions, approved returns should be sent to:
BREAD AND SALT HOSPITALITY LTD
15 Morton Close
Auckland Park
Bishop Auckland
England
DL14 8YW
United Kingdom
Company Number: 16148877
Please contact us before shipping any return.
Do not send returns on a cash-on-delivery, postage-due or collect-on-delivery basis unless we have expressly agreed to this in advance.
4. Damaged, Defective or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
Contact us promptly if:
- Your product arrives damaged;
- The product appears defective;
- You receive the wrong product;
- Parts or accessories are missing; or
- The parcel shows significant transportation damage.
When contacting us, please provide your order number together with clear photographs or videos showing the issue where reasonably possible.
We will review the information and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include:
- Repair;
- Replacement;
- Return;
- Price reduction; or
- Refund.
If the return is required because we supplied a defective, damaged, incorrect or otherwise non-conforming product, we will cover reasonable return shipping costs where required by applicable law.
5. Non-Returnable Products and Exceptions
Certain products may not qualify for voluntary returns or may be excluded from applicable statutory cancellation or withdrawal rights where permitted by law.
These may include:
- Products made to the customer's specifications or clearly personalized;
- Products that are liable to deteriorate or expire rapidly;
- Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;
- Products that have become inseparably mixed with other items after delivery;
- Sealed audio, video or computer software products after the seal has been removed;
- Digital content or services where applicable statutory cancellation rights have been lost following valid consent;
- Gift cards, where legally permitted; and
- Other products excluded from return or cancellation under applicable consumer law.
These exclusions do not affect your mandatory rights regarding defective, damaged, incorrect or non-conforming goods.
If you are unsure whether a product can be returned, please contact us before sending it back.
6. Statutory Cancellation and Withdrawal Rights
Depending on the customer's location and applicable consumer law, consumers purchasing eligible products through an online or other distance-selling method may have statutory cancellation or withdrawal rights.
Where such rights apply, the applicable statutory period generally begins when you, or a third party designated by you other than the carrier, receive the goods.
To exercise an applicable statutory cancellation or withdrawal right, you must inform us of your decision within the period required by applicable law.
You may do so by sending a clear statement to:
Email: support@wosng.shop
Your statement should clearly identify the order and confirm that you wish to cancel or withdraw from the purchase.
Where applicable law requires the goods to be returned following cancellation or withdrawal, you must return them without undue delay and within the applicable statutory period.
7. Condition of Returned Products
You may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
You may be responsible for any reduction in the value of the product caused by handling beyond what is reasonably necessary to inspect the product, where permitted by applicable law.
Opening packaging does not automatically remove statutory cancellation or withdrawal rights unless a specific legal exception applies.
8. Return Shipping Costs
Change-of-Mind Returns
For voluntary change-of-mind returns made under our 30-day return policy, you are generally responsible for the direct cost of returning the goods unless otherwise required by applicable law.
Where you exercise an applicable statutory cancellation or withdrawal right, responsibility for return shipping costs will be determined according to applicable law and the information provided to you before purchase.
We recommend using a secure and trackable shipping service and retaining your shipping receipt and tracking number until your return has been completed.
Defective, Damaged or Incorrect Products
You will not normally be required to pay reasonable return shipping costs where the return is caused by:
- A defective or non-conforming product;
- A product damaged before or during delivery;
- An incorrect product supplied by us;
- Missing components or accessories; or
- Another confirmed error attributable to us.
Please contact us before returning such products so that we can provide the appropriate instructions.
9. Exchanges
If you want a different product, size, model or variation, please contact us.
Depending on product availability, we may either:
- Arrange a direct exchange; or
- Ask you to return the original product and place a new order after the return has been approved.
Product availability cannot be guaranteed until a replacement order has been confirmed.
Any mandatory rights relating to defective or non-conforming goods remain unaffected.
10. Return Inspection
After we receive your returned product, we may inspect it to determine whether it meets the applicable return requirements.
We will notify you when the return has been reviewed.
For voluntary returns, products may be refused or a reasonable deduction may be made from the refund where permitted by law if the product:
- Has been damaged after delivery by the customer;
- Shows use beyond reasonable inspection;
- Is missing accessories or components;
- Has been materially altered; or
- Has suffered a reduction in value due to unnecessary handling.
This provision does not limit mandatory consumer rights.
11. Refunds
Where you validly exercise an applicable statutory cancellation or withdrawal right, we will reimburse payments received from you in connection with the cancelled purchase as required by applicable law.
Where required by applicable law, this may include the cost of our least expensive standard delivery method offered for the order.
If you selected an expedited, express or other more expensive delivery method, additional delivery costs exceeding our standard delivery option may not be reimbursed where permitted by applicable law.
For physical goods, where permitted by law, we may withhold reimbursement until:
- We have received the returned goods; or
- You provide sufficient evidence that the goods have been sent back,
whichever occurs first.
Unless otherwise agreed or legally required, reimbursement will normally be made using the same payment method used for the original transaction.
You will not be charged a separate refund processing fee by us.
12. Refund Processing Time
For eligible returns under our voluntary 30-day return policy, we will notify you after the returned product has been received and inspected.
If the return is approved, the refund will normally be processed within 10 days after approval.
Where possible, the refund will be issued to the original payment method.
Your bank, payment provider or card issuer may require additional processing time before the refunded amount appears in your account.
If more than 15 days have passed since we confirmed approval of your refund and you have not received it, please contact us:
Email: support@wosng.shop
Telephone: +44 20 4861 5848
13. Order Cancellations
If you wish to change or cancel an order before it has been shipped, please contact us as soon as possible.
We will make reasonable efforts to assist you, but we cannot guarantee cancellation once an order has entered processing or has been dispatched.
Any statutory cancellation or withdrawal rights available under applicable law remain unaffected.
14. Refused or Unclaimed Deliveries
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory cancellation or withdrawal right.
Where you wish to cancel or withdraw from an order, please contact us directly and clearly communicate your decision.
Additional costs resulting from an unjustified refusal, incorrect delivery information or failure to collect an order may be deducted or charged where permitted by applicable law.
Mandatory consumer rights remain unaffected.
15. Proof of Purchase
We may request reasonable proof of purchase before processing a return, replacement or refund.
Acceptable proof may include:
- Order confirmation;
- Order number;
- Purchase receipt;
- Payment confirmation; or
- Other information reasonably sufficient to identify the transaction.
16. Consumer Rights
This Return and Refund Policy provides commercial return terms in addition to any rights available under applicable consumer protection law.
Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded or restricted.
Where mandatory applicable law provides greater rights than this policy, the mandatory legal requirements will apply.
17. Company and Contact Information
For questions regarding returns, refunds, exchanges, damaged products or statutory cancellation or withdrawal rights, please contact:
BREAD AND SALT HOSPITALITY LTD
Company Number: 16148877
Responsible Person: Daniel James Moult
Registered Address:
15 Morton Close
Auckland Park
Bishop Auckland
England
DL14 8YW
United Kingdom
Email: support@wosng.shop
Telephone: +44 20 4861 5848
Website: wosng.shop
When contacting us about an existing order, please include your order number and the email address used when placing the order.