Last Updated: October 20, 2026
This Shipping and Delivery Policy applies to orders placed through wosng.shop, operated by BREAD AND SALT HOSPITALITY LTD.
1. Shipping Destinations
We ship to destinations that are supported by our online store at the time of checkout.
Customers can confirm delivery availability by entering their delivery address during checkout.
A destination is supported when the relevant delivery address can be selected and the order can be completed through checkout.
Available destinations may change as our delivery services and store settings are updated.
2. Shipping Costs
We provide free shipping for all products to all destinations supported by our checkout.
There is no minimum order value required for free shipping.
The shipping charge for eligible orders is 0.00 in the applicable checkout currency.
Customers can review their order total and shipping information before completing their purchase.
3. Order Processing Time
Orders are generally processed within 1–2 business days after order confirmation.
Business days exclude weekends and applicable public holidays.
Orders placed outside business days will generally begin processing on the next business day.
4. Estimated Delivery Time
After dispatch, delivery generally takes approximately 5–7 business days.
The estimated total timeframe is therefore approximately 6–9 business days, including order processing.
These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, public holidays, customs procedures, weather or other circumstances affecting transportation.
Any delivery estimate displayed during checkout should be reviewed before completing the order.
Mandatory consumer rights concerning delayed delivery remain unaffected.
5. Shipping Methods
Available shipping services depend on the order and delivery destination.
The shipping method applicable to an order will be displayed during checkout where available.
We may use different logistics providers depending on the destination, product and fulfilment arrangements.
We do not guarantee the use of a particular carrier.
6. Customs Duties, Import VAT and Clearance Fees
Customers will not be charged additional import duties, import VAT or customs clearance fees beyond the final amount payable at checkout for orders shipped to destinations supported by our store.
Where such import-related charges apply, BREAD AND SALT HOSPITALITY LTD is responsible for arranging and bearing those costs.
Customers are not required to pay these import-related charges separately to the carrier, customs authorities or other parties as an additional condition of receiving their orders.
This policy applies to all products and all delivery destinations for which an order can be completed through our checkout.
Customs processing may affect delivery times, but it does not change our commitment regarding these import-related charges.
7. Order Confirmation and Tracking
After an order has been placed, order confirmation information may be sent to the email address provided during checkout.
When an order is dispatched, available shipment and tracking information may be provided.
Tracking availability depends on the shipping service used.
If you have questions about the status of an order, please contact us at support@wosng.shop.
8. Delivery Address
Customers should provide accurate and complete delivery information during checkout.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible.
We will attempt to correct the information where reasonably possible. Changes may not be possible once an order has been dispatched.
9. Delivery Delays
Delivery delays may occasionally occur due to carrier operations, public holidays, customs processing, severe weather or other circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will review the available shipment information and provide appropriate assistance.
Nothing in this section limits mandatory consumer rights under applicable law.
10. Lost, Damaged or Incorrect Deliveries
If your order is lost, arrives damaged, contains an incorrect product or is missing items, please contact us as soon as reasonably possible.
Provide your order number and a description of the issue. Relevant photographs or shipping information may be requested where reasonably necessary.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer law.
11. Multiple Shipments
Orders containing multiple products may occasionally be delivered in separate parcels.
Different parcels may arrive on different dates.
No additional shipping charge will be imposed on customers solely because an order is divided into multiple shipments.
12. Returns
Returns and refunds are governed by our Return and Refund Policy.
We offer a 30-day voluntary return period, in addition to applicable statutory consumer rights.
Consumers in the European Union generally have a 14-day statutory right of withdrawal for eligible distance purchases, subject to applicable legal exceptions.
Please contact us before returning a product so that we can provide or confirm the appropriate return address and instructions.
Our registered company address should not automatically be treated as the return address.
Return shipping costs are governed separately by our Return and Refund Policy. Free outbound shipping does not automatically mean free return shipping.
13. Contact Information
Company Name: BREAD AND SALT HOSPITALITY LTD
Company Registration Number: 16148877
Responsible Person: Daniel James Moult
Registered Address:
15 Morton Close
Auckland Park
Bishop Auckland
England
DL14 8YW
United Kingdom
Email: support@wosng.shop
Telephone: +44 20 4861 5848
Website: https://wosng.shop/
The registered address above is provided for business identification and correspondence. It is not automatically the return address for customer orders.
14. Statutory Rights
Nothing in this Shipping and Delivery Policy excludes or restricts mandatory consumer rights under applicable law.