Frequently Asked Questions

Last Updated: October 20, 2026

Welcome to the Frequently Asked Questions page for wosng.shop, operated by BREAD AND SALT HOSPITALITY LTD.

1. Who operates wosng.shop?

Our online store is operated by:

Company Name: BREAD AND SALT HOSPITALITY LTD
Company Registration Number: 16148877
Registered Address: 15 Morton Close, Auckland Park, Bishop Auckland, England, DL14 8YW, United Kingdom
Email: support@wosng.shop
Website: https://wosng.shop/

2. How can I contact customer service?

For questions about products, orders, shipping, payments, returns or refunds, please contact us at support@wosng.shop.

Please include your order number when contacting us about an existing purchase.

3. How do I place an order?

Select your product, choose any available options, add it to your cart and proceed to checkout.

Review your order details, delivery address, payment method and final total before completing your purchase.

4. What payment methods do you accept?

We accept the payment methods displayed as available during checkout.

Available methods may vary depending on the destination, order or checkout configuration.

Only payment methods actually displayed for your order can be selected.

5. What currency will I pay in?

The applicable currency and final amount payable are displayed during checkout.

Please review the final amount before completing your order.

6. Where do you ship?

We ship to destinations supported by our checkout.

Enter your delivery address during checkout to confirm availability.

Available destinations may change as our shipping services and store settings are updated.

7. Do you offer free shipping?

Yes. All products qualify for free shipping to all destinations supported by our checkout.

There is no minimum order value.

The shipping charge is 0.00 in the applicable checkout currency.

8. How long does order processing take?

Orders are generally processed within 1–2 business days.

Business days exclude weekends and applicable public holidays.

9. How long does delivery take?

After dispatch, estimated delivery generally takes 5–7 business days.

The estimated total timeframe, including order processing, is approximately 6–9 business days.

Delivery times are estimates and may vary due to circumstances affecting transportation.

Any delivery estimate shown during checkout should be reviewed before completing your order.

10. Will I have to pay import duties, import VAT or customs clearance fees?

No. Customers will not be charged additional import duties, import VAT or customs clearance fees beyond the final amount payable at checkout.

Where such charges apply, BREAD AND SALT HOSPITALITY LTD bears these costs.

This applies to all products and all delivery destinations supported by our checkout.

Customers are not required to make separate import-related payments to carriers, customs authorities or other parties to receive their orders.

11. Can I choose a shipping carrier?

Available shipping services depend on the order and destination.

A particular carrier cannot always be selected or guaranteed.

12. Will I receive tracking information?

Where tracking is available, shipment information may be provided after dispatch.

Tracking availability depends on the shipping service used.

13. Can I change or cancel my order?

Please contact support@wosng.shop as soon as possible.

We will attempt to accommodate changes or cancellations where reasonably possible.

If the order has already been dispatched, the applicable return or statutory withdrawal procedure may apply.

14. Do you accept returns?

Yes. We offer a 30-day voluntary return period from the date you receive your order, subject to the conditions in our Return and Refund Policy.

This voluntary policy does not limit statutory consumer rights.

15. Do consumers have a statutory right of withdrawal?

Consumers covered by applicable European Union consumer protection law generally have a 14-day statutory right of withdrawal for eligible distance purchases, subject to applicable legal exceptions.

This is separate from our 30-day voluntary return policy.

16. How do I request a return or exercise my withdrawal right?

Contact support@wosng.shop with your order information and clearly state your request.

For statutory withdrawal, you do not need to provide a reason.

We will provide or confirm the appropriate return instructions and return address.

17. Where should I send returned products?

Please contact our customer service team before sending products back.

We will provide or confirm the appropriate return address for your order.

Our registered company address is not automatically the return address.

18. Who pays return shipping costs?

For voluntary change-of-mind returns, customers generally bear the direct return shipping costs unless otherwise agreed.

For statutory withdrawals, return shipping costs are allocated in accordance with applicable law and the information provided before purchase.

For defective, damaged or incorrect products, applicable consumer rights remain unaffected.

Free outbound shipping does not automatically include free return shipping.

19. What if my product arrives damaged, defective or incorrect?

Please contact support@wosng.shop as soon as reasonably possible.

Include your order number and a description of the issue.

We may request relevant photographs or additional information where reasonably necessary.

We will provide an appropriate remedy in accordance with applicable consumer law.

20. How long does a refund take?

For eligible voluntary returns, approved refunds are generally processed within 10 days after the returned goods have been received and reviewed.

For statutory withdrawals, reimbursement is made within the period required by applicable law, subject to any lawful right to withhold reimbursement pending receipt of returned goods or evidence of their return.

Additional time may be required for the funds to appear, depending on the relevant payment provider.

21. How will I receive my refund?

Refunds are generally issued through the original payment method, unless another method is agreed and legally permitted.

The procedure may depend on the payment method originally used for the order.

22. Do you accept exchanges?

Please contact us to request an exchange.

Exchange availability depends on the product and available stock.

Where an exchange is unavailable, an eligible item may be returned under our Return and Refund Policy and a separate order may be placed.

23. Are any items excluded from returns?

Certain products may be excluded from voluntary returns or statutory withdrawal rights where legally permitted.

Examples include certain personalised goods and qualifying sealed hygiene products once unsealed.

Mandatory statutory consumer rights remain unaffected.

24. What happens if delivery is delayed?

Delivery estimates are not guaranteed arrival dates.

If your order is delayed, please contact support@wosng.shop.

We will review the available shipping information and assist as appropriate.

Your mandatory rights under applicable consumer law remain unaffected.

25. What if I entered an incorrect shipping address?

We will attempt to correct the address where reasonably possible, although changes may not be possible after dispatch.

26. Can prices or product availability change?

Prices and product availability may change before an order is placed.

The applicable price, currency and final order total are displayed during checkout.

Any changes to an existing order remain subject to applicable law.

27. Where can I find your policies?

Our store policies are available on wosng.shop, including:

Shipping and Delivery Policy
Return and Refund Policy
Payment Policy
Privacy Policy
Terms of Service
Legal Notice
Contact Information
Company Profile

28. Do these FAQs affect my statutory rights?

No. Nothing in these FAQs excludes or restricts mandatory consumer rights under applicable law.

Contact Information

BREAD AND SALT HOSPITALITY LTD
Company Registration Number: 16148877
Registered Address: 15 Morton Close, Auckland Park, Bishop Auckland, England, DL14 8YW, United Kingdom
Email: support@wosng.shop
Telephone: +44 20 4861 5848
Website: https://wosng.shop/

For returns, please contact us first to obtain or confirm the appropriate return address and instructions.